We refund.Without debate.
Buying property is the most stressful decision you will make — you deserve to know the work behind your report is solid.
If you believe BuyIQ missed something material, email mail@buyiq.net and I will personally investigate within 24 business hours. If we got it wrong, I will refund you in full.
This is five years of inspection experience behind every report. I back it — and you — completely.
I guarantee it.
Four cases, no questions asked.
Email mail@buyiq.net referencing the order. Refund issued automatically.
Report failed to generate (system error, blank output, or no file delivered).
The uploaded PDF was image-only and could not be processed by our extraction pipeline.
The report did not deliver within 24 hours of payment.
You paid twice in error - duplicate Stripe charges on the same order.
Material miss policy.
A finding clearly cited in the source records that does not appear anywhere in the BuyIQ output, where the documents you uploaded were properly readable.
Operator discretion. If you tell us we missed something material, we’ll review and refund where the case is reasonable. We don’t litigate edge cases — if your concern is genuine and the records support it, you get the refund.
Three windows.
From the moment your verdict is delivered. Email us inside the window and we accept the claim.
From the moment your email lands. The operator personally reads it - not a queue, not a triage agent.
Once approved, the Stripe refund is issued and the funds return to your original card.
One email. No forms.
Send your order email and a one-paragraph description of the issue. Forward your delivery email if it’s easier — that has everything we need.
Email mail@buyiq.net